Reporting Bugs

EdGCM has bugs. The development website for EdGCM is located at http://dev.edgcm.columbia.edu

The first step towards reporting a bug is to browse the list of bugs or search the existing tickets.

If you're lucky, someone else has already done all the work of reporting your bug. If this is the case, feel free to add any additional information you have about the bug to their existing ticket. Adding information is important: It lets us know that more users are seeing this bug, and the bug is therefore a higher priority.

If you cannot find an existing ticket (it may take several searches using different keywords) on your bug you should create a new one.

Creating a new Bug Report Ticket

Please include the following information in every bug report

• Steps to reproduce the problem
• The version of EdGCM
• Your OS and OS version

Once you have the information ready, create a ticket for your bug.

After you create the ticket, it is a good idea to bookmark it and check it periodically if you do not provide an email address in the "email or username" or CC fields. We may require additional information, or have an alpha or beta version for you to test. If we can't get this information, we may end up closing the ticket without actually fixing the problem simply because we don't know enough about the problem.

Note that if you do list your email address, the Trac system will automatically notify you when the ticket is updated.